Shipping Policy

At Pronto, we are committed to providing environmentally friendly shipping options:

• Eco-Friendly Shipping: We exclusively use tracked letters for shipping our products, minimizing environmental impact.
• Tracking Information: Once your package is dispatched, you will receive an email with a tracking number so you can monitor its journey to you.
• Delivery Times: Orders are typically processed within 24-48 hours of placement. The actual delivery time will depend on your location and the efficiency of the postal service.

Return Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return the products purchased directly from our online shop within 30 days of receipt:

• Condition for Returns: Items must be returned in their original condition, including all packaging, accessories, and documentation.
• Return Process: To initiate a return, please visit our website and complete the online return form. You will be provided with instructions on how to return the items.
• Refunds: Upon receipt and inspection of the returned items, refunds will be processed to the original payment method. Please allow several business days for the refund to appear on your statement.

Warranty Policy

Your satisfaction with our products is paramount, and we offer a robust warranty to back this up:

• Warranty Coverage: Our warranty covers any defects in material or workmanship under normal use during the warranty period of 100 days from the date of purchase.
• Claim Process: To file a warranty claim, you must provide a copy of your original receipt or proof of purchase, along with photographs clearly showing the defect.
• Exclusions: The warranty does not cover damages due to negligence, misuse, or normal wear and tear.
• Non-Retail Purchases: For items purchased through third-party retailers, please contact the retailer directly for warranty claims.

For more details about our warranty terms and to start a warranty claim, please click here to access our warranty information page. We appreciate your understanding and cooperation.

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