Refund Policy

At Pronto, we are committed to ensuring a fair and straightforward refund process. Below, you will find all the information you need about how refunds are handled.

Conditions for Refunds

Refunds are processed under the following conditions:

• The returned item meets the conditions outlined in our Return Policy, including being unused, with intact tags and original packaging.
• A valid proof of purchase is provided.
• The return has been inspected and approved by our team.

Refund Timeline

Once your return is received and inspected, we will:

• Notify you of the approval or rejection of your refund.
• Process the refund to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Shipping Costs

Refunds do not include any shipping costs. This includes the original shipping fee paid at the time of purchase and the cost of returning the item to us. These costs are the responsibility of the customer.

Missing or Delayed Refunds

If you haven’t received your refund after 15 business days, please:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card provider, as processing times may vary.
3. Reach out to us at support@prontosport.co for further assistance.

Contact Us

If you have any questions or need help with the refund process, don’t hesitate to contact us at support@prontosport.co or via our contact form.

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