Warranty Policy

Limited Warranty · Pronto Sport

Last updated: January 15, 2025

1. Limited Warranty Coverage

This warranty applies to arcade machines and related products purchased directly from Pronto Sport and covers manufacturing defects and shipping errors for the original purchaser.

2. Warranty Period and Coverage Scope

The warranty period is 30 days from delivery. Products must remain unopened and in factory-sealed condition to qualify.

3. What Is Covered

• Manufacturing defects in arcade machines and components
• Shipping damage (reported within 24 hours of delivery)
• Incorrect shipments

Approved claims are resolved via replacement or refund at our discretion.

4. What Is Not Covered

• Customer-caused damage or modifications
• Improper installation, misuse, or neglect
• Opened or used products
• Cosmetic packaging issues that do not affect functionality
• Environmental damage or normal wear and tear

5. Warranty Claim Process

• Contact support within 30 days of delivery
• Provide order number, photos, and description of the defect
• Claim is reviewed and evaluated by our team
• Resolution is issued (replacement or refund)

6. Remedy and Resolution

We provide either a replacement product or a full refund depending on product availability and the nature of the defect.

7. Return and Inspection

Return shipping is covered by Pronto Sport for valid warranty claims. Products must be returned in original packaging when possible.

8. Manufacturer Warranty Coordination

For certain arcade machines, we may coordinate with manufacturers to provide additional warranty coverage beyond our 30-day policy.

9. Safety and Compliance

All warranty handling follows applicable safety and regulatory standards. Arcade machines are inspected for electrical and structural safety before shipment.

10. Commercial Orders

Bulk or commercial orders for arcade halls, entertainment venues, or business use may have separate warranty agreements. Contact us for details.

11. Limitation of Liability

This warranty is the only warranty provided. Our liability is limited to the purchase price of the product. We are not liable for consequential damages, lost revenue, or indirect losses.

12. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser with proof of purchase from Pronto Sport.

13. Record Keeping

Customers should retain all purchase documentation, including order confirmations and delivery receipts, for warranty claims.

14. Contact Information