At Pronto, we aim to make the return process as simple and transparent as possible. Below, you will find all the information you need to return a product purchased directly from our webshop.
Conditions for Returns
To be eligible for a return, please ensure the following:
- The item is unused and in the same condition as when received.
- The original packaging and any attached tags are intact.
- A receipt or proof of purchase is included.
If your return does not meet these conditions, we may not be able to process your request.
How to Start a Return
Follow these simple steps to start your return:
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Contact Us: Email us at support@prontosport.co or fill out our contact form.
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Approval: Once we review your request, we will send you a return label and instructions for shipping the item back to us.
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Ship Your Item: Use the provided return label to send the product back to our return address:
Shipping Costs
All shipping costs associated with the return are the responsibility of the customer. This includes the original shipping cost paid when the item was first purchased.
Processing Time
Returns are typically processed within 7 business days after we receive your package. Once your return is inspected and approved, we will notify you and proceed with your refund or exchange.
Refund Policy
For details about how refunds are processed, please visit our Refund Policy.
Contact Us
If you have any questions or need further assistance, don’t hesitate to contact us at support@prontosport.co or via our contact form.
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