Return & Refund Policy

Customer Protection · Pronto Sport

Last updated: September 29, 2026

1. Return Policy Overview

We provide return protection for manufacturing defects and shipping errors while ensuring your arcade machine arrives in perfect playing condition.

2. Return Eligibility and Timeframe

Returns are accepted within 30 days of delivery for defective, damaged, or incorrect items.

Arcade machines must be in unused condition with all original packaging, accessories, and documentation intact.

3. Return Authorization Process

An RMA (Return Merchandise Authorization) is required before any return.

Contact us with your order number and issue details to receive approval.

4. Acceptable Reasons for Returns

• Manufacturing defects
• Shipping damage (reported within 48 hours of delivery)
• Incorrect items shipped
• Missing components or accessories

Returns for change of mind or buyer's remorse are not accepted due to the specialized nature and freight costs of arcade machines.

5. Non-Returnable Items

Arcade machines that have been powered on, installed, modified, or show signs of use cannot be returned.

Custom orders and specially configured machines are also non-returnable.

6. Return Shipping and Packaging

For defective or damaged items, we cover return freight shipping costs.

For other approved returns, you are responsible for return shipping costs.

Arcade machines must be securely packaged in original crating and shipped with tracking and insurance.

7. Inspection and Processing

Returns are inspected within 3–5 business days upon receipt at our facility.

8. Refund Processing

Refunds are issued within 5–10 business days after inspection approval to the original payment method.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

9. Restocking Fees

No restocking fees apply for defective, damaged, or incorrect items.

Other approved returns may incur up to 15% restocking fee to cover inspection and repackaging costs.

10. Exchanges and Replacements

Defective arcade machines are replaced free of charge when available in stock.

We work quickly to ensure minimal downtime for your gaming setup.

11. Warranty Coordination

We coordinate with manufacturers to ensure the best resolution and fastest service for our customers.

12. Special Circumstances

Exceptions may apply in cases such as product recalls, discontinued models, or extended shipping delays beyond our control.

13. Customer Responsibilities

You must inspect deliveries immediately upon arrival and report any visible damage or missing items within 48 hours.

Freight deliveries require your signature and inspection before the driver leaves.

14. Contact Information