You'll receive your tracking number by email as soon as we hand your order to the carrier. The email subject line is "Your order is on its way" or similar and contains a direct link to the tracking page. Please also check your spam folder.

After dispatch it can take up to 24 hours for the carrier to scan the parcel into their system and for tracking to become visible online. Please try again a little later. If your order still isn't showing after 48 hours, please email us at support@prontosport.se.

If your order hasn't arrived after the estimated delivery time of 3–7 business days plus a 7 business-day buffer, please get in touch. We'll check the status with the carrier and open an investigation on your behalf if needed — free of charge for you.

Contact: support@prontosport.se · Phone: +1(216) 714-6441

Please first check the following: (1) Has a neighbor or family member accepted the parcel on your behalf? (2) Has it been left in a safe place (porch, garage, side door) or with a nearby package locker? (3) Does the tracking history show a specific delivery location or signature? If none of the above helps, please contact us within 3 business days of the recorded delivery so we can raise an investigation with the carrier.

Please contact us within 7 business days of receipt at support@prontosport.se. Where possible, attach photos of the damage and the outer packaging — this speeds up processing considerably. Our 30-day return policy covers defective or damaged items, and we'll arrange a replacement or full refund. See our Refund Policy for the complete returns process.

Once the order has been handed to the carrier we can no longer change the delivery address ourselves. However, most US carriers (USPS, UPS, FedEx) let you request delivery to a preferred address, hold at location, or redirect to a nearby facility — usually via their app or the tracking page link above. USPS Informed Delivery, UPS My Choice, and FedEx Delivery Manager all offer this service.

Yes — as long as the order hasn't been handed to the carrier we can normally cancel it. Please email support@prontosport.se as soon as possible with your order number. Once dispatched, our standard 30-day return policy applies — see our Refund Policy for full details.