Shipping Policy

Shipping information · Pronto Sport

Last updated: September 29, 2026

1. Shipping Coverage and Availability

We ship arcade machines to all 48 contiguous United States from our Wyoming facility. We do not currently ship to Alaska, Hawaii, Puerto Rico, or US territories due to freight logistics.

All orders require a valid street address with accessible delivery location. PO Boxes are not supported due to the size and weight of arcade equipment.

2. Processing Times

Orders are carefully inspected, tested, and prepared for shipment within 1–2 business days of order confirmation. Custom-configured machines or special orders may require an additional 3–5 business days for preparation.

You will receive an email notification once your order has been processed and handed off to the freight carrier.

3. Shipping Methods and Delivery Times

• Standard Freight (5–10 business days): Most economical option for arcade machine delivery.
• Express Freight (3–5 business days): Faster delivery for time-sensitive orders.
• White Glove Delivery: Available in select metro areas; includes inside placement and packaging removal.
• Curbside Delivery: Standard service; carrier delivers to your curb or loading dock.

4. Shipping Costs and Calculation

Shipping costs are calculated based on machine weight, dimensions, destination ZIP code, and selected service level. Final pricing is displayed at checkout before you complete your purchase.

Free standard freight shipping applies to orders over $3,000 within the contiguous 48 states.

5. Liftgate and Special Services

Arcade machines are heavy items typically shipped on pallets. If you do not have a loading dock or forklift, we recommend adding liftgate service at checkout for safe unloading.

Inside delivery and stair carry services are available for an additional fee in most areas.

6. Packaging and Product Protection

All arcade machines are professionally crated or shrink-wrapped on reinforced pallets. Machines are tested before shipment and protected with custom padding to prevent transit damage.

7. Order Tracking and Communication

Tracking information and carrier contact details are sent via email once your machine is picked up. Freight carriers will typically call 24–48 hours in advance to schedule delivery. Our support team is available to assist with any delivery questions.

9. Inspection and Damage Claims

Inspect your arcade machine immediately upon delivery while the driver is present. Note any visible damage on the delivery receipt before signing.

Concealed damage discovered after delivery must be reported within 48 hours with photos for freight claim processing.

12. Returns and Exchanges

Return shipping for defective or warranty-covered machines is paid by Pronto Sport. Customer-initiated returns require the buyer to arrange and pay for return freight.

Return authorization is required before sending any item back. Please contact us to initiate the return process.

13. Contact Information